Orders are processed on Monday - Friday, excluding weekends and holidays. We will fulfill your order ASAP, but please allow up to 1-3 days for your order to ship. As soon as your order ships you will receive an email confirmation to the email address you entered on your order with tracking information.

We know how important your order is, so we aim to fulfill it as quickly as possible. We cannot guarantee that we will be able to cancel your order once it has been processed. Please email us as quickly as possible at ShopLabKitah@gmail.com with your order number and we will do our best to make it happen.

Items available for pre-order are clearly marked across the site. You can find the specific estimated shipping date for each piece directly on its individual product page.

Please note that all pre-order items are charged at the time of purchase to secure your selection. Once the item is ready, we will ship it to you as soon as possible.

We frequently offer free shipping promotions throughout the year. To ensure you never miss out, we invite you to sign up for our newsletter.

By joining our community, you will receive exclusive promo codes for free shipping and discounts, and you'll be the first to know about our new product launches and upcoming arrivals.

Yes! We ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we accept returns and exchanges within 14 days of delivery.

To be eligible, your item must be in the same condition you received it: unworn & unused, with tags attached, and in its original packaging. Please note that an $8 fee will be taken out of your refund amount to cover the return label.

Read our full return/exchange policy here.

Unfortunately we do not accept returns on sale items.

When return an item, you do not have to pay anything directly. Once processed, an $8 will be taken out of your refund amount.

Read our complete return policy here.