Returns & Exchanges
We are happy to accept returns within 21 days of you receiving your product. Any request to return items outside of this window will be denied. All items must be unworn, undamaged, unwashed, with all original tags still attached. Returns that fail to adhere to these standards may be sent back to the customer. To file a return please fill out a form here.
Once we approve your return you will be given the option of a refund in the form of your original payment or store credit. Please note that for either option 8 USD will be taken off your refund amount to account for the return label.
Sale items and gift cards are not eligible for returns.
We offer 1 free exchange per item within 21 days of you receiving your product. Exchanges are only valid for changing the color or sizing of the item you purchased. The item must be unworn, undamaged, unwashed, with all original tags still attached. Exchanges that fail to adhere to these standards may be sent back to the customer. If you wish to change your article completely, please first return your purchased item then purchase what you would like instead. To start an exchange please fill out a form here.
Incorrect or Damaged Items
At Lab Kitah we pride ourselves on our quality and look over every single item to ensure it is in perfect condition for you.
In the rare occurrence that something is overlooked, a claim with photos of the damage must be filed within 3 days of receiving your order. Once we assess the claim we will know how to best assist you. Submit a claim here.
For all other inquires please contact us at firstname.lastname@example.org and we will get back to you as soon as we can!